Shipping Policy

At Craftsbyhandvn, we are committed to providing fast, transparent, and reliable shipping to all our customers. Our goal is to ensure that your order is processed and delivered as quickly as possible.

1. Delivery Areas

  • Vietnam: We offer nationwide shipping to all provinces and cities in Vietnam.

  • United States: We also deliver to all states within the United States, except international addresses outside these two regions.

2. Shipping Methods and Fees

  • Flat shipping fee: $5 USD per order (applies to both Vietnam and the United States).

  • We work with trusted shipping partners to ensure fast and secure delivery in each region.

3. Order Processing Time

  • You will receive a confirmation notification via email or phone immediately after your order is successfully placed.

  • Orders are processed within 1-2 business days (excluding weekends and public holidays).

4. Delivery Time

  • Vietnam: Estimated delivery time is 3-5 business days. The total time from order placement to delivery is 4-7 business days.

  • United States: Estimated delivery time is 3-9 business days. The total time from order placement to delivery is 4-11 business days.

Note: Delivery time may vary depending on your location, weather conditions, and the schedule of our shipping partners.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email so you can check the delivery status online.

6. Shipping Limitations

  • Craftsbyhandvn only supports shipping within Vietnam and the United States.

  • We do not ship to other international addresses outside these regions.

7. Lost or Damaged Goods

If your order is lost or damaged during transit, please contact us within 7 days of the delivery date at [email protected] for prompt assistance.

8. Change of Shipping Address

If you need to update the shipping address after placing your order, please contact us within 24 hours via email at [email protected].

9. Customer Support

For any questions regarding our shipping policy, please contact our customer service team:

Our support team is always ready to assist you!