Privacy Policy

Craftsbyhandvn values your trust and is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit or shop with us.

1. Personal Information We Collect

We may collect the following information when you place an order or interact with our website:

  • Full name

  • Email address

  • Phone number

  • Shipping address

  • Order details and product preferences

(We do not collect payment card numbers directly — all payments are securely processed through PayPal.)

2. When We Collect Information

We collect information when you:

  • Place an order on our website

  • Fill out a contact form or request support

  • Subscribe to our newsletter or promotions

  • Browse our site (through cookies or analytics tools)

3. How We Use Your Information

Your information is used to:

  • Process and deliver your orders

  • Provide customer support and order updates

  • Improve your shopping experience

  • Send promotions, offers, or updates (if you opt in)

  • Maintain website security and prevent fraud

4. Protecting Customer Information

We use industry-standard security measures to protect your data:

  • SSL (Secure Socket Layer) encryption for all transactions

  • Regular malware and vulnerability scans

  • Restricted access to personal data by authorized personnel only

5. Cookies

We use cookies to:

  • Remember your shopping cart and preferences

  • Analyze browsing behavior to improve our website

  • Support Google Ads and Analytics services

You can disable cookies in your browser settings, though some features may not function correctly.
You can also opt out of Google Ads personalization at adssettings.google.com.

6. Sharing Information with Third Parties

We do not sell or trade your personal data.
We only share limited information with:

  • Shipping partners (for delivery purposes)

  • PayPal (for secure payment processing)

  • Analytics and advertising services (for website improvement)

All partners are required to handle data securely and in compliance with applicable privacy laws.

7. Links to Third-Party Sites

Our website does not host or promote third-party products.
Any external links (such as PayPal or Google) are provided solely for secure checkout or analytics.

8. Google Services and Advertising

We use Google Ads and Google Analytics to analyze website usage and display relevant promotions.
Google may use cookies or anonymous identifiers to personalize ads. You can learn more about how Google uses information here:
https://policies.google.com/technologies/partner-sites

9. Your Rights

You have the right to:

  • Request correction or deletion of your personal information

  • Withdraw consent for marketing emails

  • Request access to the data we hold about you

If a data breach occurs, we will notify affected customers via email within 7 business days.

10. Email Communications

We collect your email address to:

  • Send order updates and shipping notifications

  • Provide promotional offers or product updates (if subscribed)
    You can unsubscribe at any time by contacting us at [email protected].

11. Customer Communication

By shopping with Craftsbyhandvn, you agree to receive SMS or email notifications about order status, promotions, or feedback requests. You can opt out of marketing messages at any time.

12. Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date.
We encourage you to review this page regularly.

13. Contact Us

If you have questions or requests related to your personal information, please contact:

Email: [email protected]
Phone/WhatsApp: +84 915 954 388
Address: 36A Street No. 197, Long Thanh My Ward, Thu Duc City (District 9), Ho Chi Minh City 700000, Vietnam
Working Hours (GMT+7): Monday–Friday, 8:00 AM – 6:00 PM

Last updated: October 24, 2025 (GMT+7)