Frequently Asked Questions (FAQs)

Reference policies
Privacy Policy
Returns & Refunds Policy
Shipping Policy
Payment Method
Terms & Conditions

Ordering & Shipping

1. How can I place an order?
You can easily order from Craftsbyhandvn by selecting your favorite plush toy, clicking “Add to Cart,” and following the checkout instructions.

2. Does Craftsbyhandvn offer nationwide shipping?
Yes! We deliver to all provinces in Vietnam. A flat shipping fee of 30,000 VND applies to all orders.

3. How long does shipping take?

  • Order processing time: 1-2 business days

  • Delivery time: 3-5 business days

  • Total processing and shipping time: 4-7 business days

For details, see our Shipping Policy.

4. Can I track my order?
Yes! Once your order is confirmed, you will receive a tracking code via email or SMS.

Returns & Refunds

5. What is Craftsbyhandvn’s return policy?

  • Returns are accepted within 7 days for manufacturing defects.

  • Items must be unused and in their original packaging.

For details, see our Returns & Refund.

6. Can I exchange a product if I am not satisfied?
If you wish to exchange for another model, please contact us via [email protected] or 0915 954 388 for assistance.

Product Information

7. What sizes are available for plush toys at Craftsbyhandvn?
We offer various sizes, from small-sized plushies for easy carrying, medium-sized plushies perfect for cuddling, to large-sized plushies ideal for room decoration or special gifts. The exact dimensions of each product are listed in the description.

8. Can plush toys be washed?
Yes! We recommend hand washing or using a gentle machine wash cycle, avoiding excessive wringing, and air drying naturally.

9. Does Craftsbyhandvn offer custom-made plush toys?
Currently, we do not support custom orders, but we constantly update our collection with new designs.

Payment & Security

10. What payment methods are accepted?

  • Cash on Delivery (COD)

  • Bank transfer

For details, see our Payment Method.

11. Is my personal information secure?
Yes! Craftsbyhandvn is committed to protecting customer information and does not share it with third parties.

For details, see our Privacy Policy.

Contact & Support

12. How can I contact customer support?

We provide support from 8:00 AM – 6:00 PM (Monday – Friday).

13. Can I cancel an order after placing it?
If you change your mind and want to cancel, please contact us as soon as possible via 0915 954 388 or [email protected] for assistance.

Additional Services

14. Does Craftsbyhandvn offer gift wrapping?
Yes! You can select our gift wrapping service at checkout to make your gift even more special.

15. Can I place a bulk order?
Yes! We offer wholesale pricing for large orders. Please contact [email protected] for discounts.

If you have any further questions, please contact [email protected] or 0915 954 388. Thank you for choosing Craftsbyhandvn! 🎉