Privacy Policy

This Privacy Policy is created to help customers understand how Craftsbyhandvn collects, uses, and protects your personal information when using our website.

1. Personal Information We Collect

When you place an order or register on Craftsbyhandvn‘s website, we may ask you to provide some personal information, including but not limited to:

  • Full name
  • Email address
  • Phone number
  • Shipping address
  • Information about the products you are interested in or have purchased

2. When Do We Collect Information?

We collect your information when you:

  • Register an account
  • Place an order on the website
  • Fill out a contact form or request support
  • Subscribe to newsletters or participate in promotions

3. How Do We Use Your Information?

The collected information may be used for:

  • Processing orders and quick shipping
  • Improving your shopping experience, helping you find your favorite plush toys
  • Sending information about promotions and new plush toy products
  • Providing quick customer support when needed
  • Ensuring security and preventing fraud

4. Protecting Customer Information

Craftsbyhandvn is committed to protecting your personal information by:

  • Regularly scanning for security vulnerabilities
  • Using SSL certificates to encrypt data
  • Checking anti-malware software regularly

5. Do We Use Cookies?

Yes. We use cookies to:

  • Save your shopping cart information
  • Improve your shopping experience by remembering your preferences for plush toys
  • Collect analytics data to improve our services

You can disable cookies in your browser if you do not want them, but some features may be affected.

6. Sharing Information with Third Parties

Craftsbyhandvn does not sell, trade, or share your personal information with third parties for commercial purposes. However, we may share necessary information with shipping partners to facilitate quick deliveries.

7. Links to Third Parties

We do not offer or link to third-party products or services on our website.

8. Google and Advertising

We use Google Ads and Google Analytics to analyze user behavior to improve website experience. Google may use cookies to personalize ads.

9. User Rights

In case of any data breaches, we will notify you via email within 7 business days. You also have the right to request editing or deletion of your personal data at any time.

10. Email Advertising Policy

We collect your email address to:

  • Send order information and updates
  • Provide advertising information and special offers on plush toys
  • Respond to customer support inquiries

You can unsubscribe from receiving emails at any time by contacting us at [email protected].

11. Communication with Customers

By accepting the terms and conditions of Craftsbyhandvn, you agree to receive notifications via SMS or calls from us regarding order status, promotions, or service feedback.

12. Disclaimer

The information on Craftsbyhandvn is for reference purposes only. We are not responsible for the accuracy of content provided by third parties.

We reserve the right to change the privacy policy without prior notice. You should check this page regularly for the most up-to-date information.

Contact Us

If you have any questions about this privacy policy, please contact us:

  • Address: 36A Street No. 197, Long Thạnh Mỹ, District 9, Ho Chi Minh City, Vietnam.
  • Phone: 0915 954 388
  • Email: [email protected]

We are committed to protecting your personal information and providing the safest shopping experience!