Terms & Conditions
Welcome to Craftsbyhandvn! By accessing or using our website, you agree to the following Terms of Service. Please read carefully before purchasing or browsing.
1. Acceptance of Terms
By using this website or purchasing from Craftsbyhandvn, you confirm that you have read, understood, and agree to these Terms of Service and our related policies (Shipping, Returns & Refunds, Payment, and Privacy).
2. Conditions of Use
You must be at least 18 years old to make a purchase.
By using this website, you confirm that you meet this age requirement and will comply with all applicable laws.
3. Product Information and Pricing
We make every effort to provide accurate product descriptions and pricing.
Prices may change without prior notice. In case of pricing errors, we reserve the right to correct or cancel any affected order before processing.
4. Orders and Payments
All orders are subject to product availability and confirmation.
All payments are securely processed through PayPal (USD).
We accept PayPal Wallet, PayPal Express Checkout, Cards via PayPal (Guest Checkout), and PayPal Credit (US only; subject to approval).
We do not accept cash on delivery, bank transfers, or direct credit card payments outside PayPal.
You agree to provide accurate billing and shipping information at checkout.
5. Shipping and Delivery
For detailed shipping timelines, carriers, and fees, please see our Shipping Policy.
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Vietnam: Free standard shipping (4–7 business days total).
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United States (continental): US$5 flat-rate shipping (5–9 business days total).
Handling time: 1–2 business days for all orders.
6. Returns and Refunds
We accept returns within 30 calendar days of delivery, provided items are unused and in original condition.
Return shipping is free in Vietnam and the continental U.S.
Refunds are issued to the original PayPal payment method.
See our full Returns & Refunds Policy for details.
7. User Accounts
Craftsbyhandvn does not currently require customer accounts.
If account registration becomes available, customers will be responsible for maintaining the confidentiality of login information.
8. Prohibited Conduct
You agree not to:
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Engage in fraudulent or illegal activities;
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Upload malware, viruses, or malicious code;
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Interfere with or disrupt the website’s normal operation.
9. Intellectual Property
All content on this website—including images, text, graphics, and logos—is the property of Craftsbyhandvn and is protected by copyright law.
No content may be copied, reproduced, or distributed without our written permission.
10. Limitation of Liability
To the fullest extent permitted by law, Craftsbyhandvn is not liable for indirect, incidental, or consequential damages arising from the use of our website or products.
11. Changes to Terms
We may update these Terms of Service from time to time.
Changes take effect immediately upon posting on this page.
We encourage users to review this page regularly for updates.
12. Governing Law
Craftsbyhandvn operates under the laws of the Socialist Republic of Vietnam.
For customers in the United States, applicable consumer rights follow the laws of the United States and the customer’s state of residence.
13. Contact Us
For any questions regarding these Terms of Service, please contact:
Email: [email protected]
Phone/WhatsApp: +84 915 954 388
Address: 36A Street No. 197, Long Thanh My Ward, Thu Duc City (District 9), Ho Chi Minh City 700000, Vietnam
Working Hours (GMT+7): Monday–Friday, 8:00 AM – 6:00 PM
Last updated: October 24, 2025 (GMT+7)