Terms & Conditions

Welcome to Craftsbyhandvn! By accessing or using our website, you agree to comply with the following Terms of Service. Please read carefully before using the website or making a purchase.

1. Acceptance of Terms

By accessing the website or purchasing products from Craftsbyhandvn, you agree to these Terms of Service.

2. Conditions of Use

  • You must be at least 18 years old to make a purchase or create an account.

  • By using the website, you confirm that you meet this requirement.

3. Product Information and Pricing

  • We strive to provide the most accurate product descriptions and pricing.

  • Prices may change without prior notice.

4. Orders and Payments

  • All orders are subject to product availability and our confirmation.

  • We only accept payments via Cash on Delivery (COD) and Bank Transfer for both Vietnam and United States customers.

  • When placing an order, you agree to provide accurate payment and shipping information.

5. Shipping and Delivery

Please refer to our Shipping Policy for detailed information on shipping methods, fees, and estimated delivery times:

  • Vietnam: Processing 1-2 business days, delivery 3-5 days (total 4-7 days).

  • United States: Processing 1-2 business days, delivery 3-9 days (total 4-11 days).

6. Returns and Refunds

Please refer to our Returns & Refunds for detailed information on how to return or exchange products:

  • Free returns and exchanges within 7 days from delivery.

7. User Accounts

  • You are responsible for securing your account login information.

  • If you notice any unauthorized use of your account, please notify us immediately at [email protected].

8. Prohibited Conduct

You agree not to use our website for any unlawful or prohibited purposes, including but not limited to:

  • Fraudulent transactions.

  • Spreading viruses or malware.

  • Disrupting the operation of the website.

9. Intellectual Property

  • All content on the website, including text, images, logos, and graphics, is owned by Craftsbyhandvn and protected by copyright laws.

  • You may not copy, distribute, or use the content without written permission from Craftsbyhandvn.

10. Limitation of Liability

To the maximum extent permitted by law, Craftsbyhandvn is not liable for any indirect, incidental, or consequential damages arising from the use of the website or products purchased from us.

11. Changes to Terms

We reserve the right to update these Terms of Service at any time. Any changes will take effect immediately once posted on the website.

12. Governing Law

  • Vietnam Customers: These Terms are governed by the laws of the Socialist Republic of Vietnam.

  • United States Customers: These Terms are governed by the laws of the United States and the state in which you reside.

13. Contact Us

If you have any questions about these Terms of Service, please contact us:

Thank you for trusting and shopping at Craftsbyhandvn!