Payment Method

Craftsbyhandvn is committed to providing a secure and convenient payment experience for our customers. Please refer to the payment policy below to understand the available payment methods and related terms.

1. Payment Methods

We only accept Cash on Delivery (COD) and bank transfers. Payment must be completed before your order is processed and shipped (for bank transfers).

2. Currency

All transactions are conducted in Vietnamese Dong (VND).

3. Payment Security

Your payment information is protected using standard security methods. Craftsbyhandvn does not store customer bank account details in our system.

4. Payment Verification

Bank transfer transactions may require verification before processing. If there is any delay due to payment verification, we will notify you via email or phone.

5. Order Confirmation

Once payment is complete, you will receive a confirmation SMS or email with order details and the estimated delivery time.

6. Failed Transactions

If a bank transfer transaction fails, please check your bank account information or contact your bank. Orders will not be processed until payment is completed.

7. Fraud Prevention

Craftsbyhandvn reserves the right to cancel orders showing signs of fraud or abnormalities. In such cases, the customer will be notified, and a refund (if payment was made in advance) will be processed.

8. Refunds

For more information about our refund policy, please refer to our Returns & Refund Policy. Refunds will be processed through the original payment method or by bank transfer upon request.

9. Payment Disputes

If there are any issues regarding payment, please contact our customer support team at [email protected] or 0915 954 388 for quick assistance.

10. Changes to the Payment Policy

Craftsbyhandvn reserves the right to adjust the payment policy at any time. Any updates will be published on this page.

If you have any questions about the payment policy, please contact us:

  • Phone: 0915 954 388
  • Email: [email protected]
  • Address: 36A Street No. 197, Long Thạnh Mỹ, District 9, Ho Chi Minh City, Vietnam.

Thank you for trusting and shopping at Craftsbyhandvn!