Shipping Policy

At Craftsbyhandvn, we are committed to providing fast, transparent, and reliable shipping to all our customers. Our goal is to ensure that your order is processed and delivered as quickly as possible.

1. Delivery Areas

  • Vietnam: Nationwide delivery to all provinces and cities.

  • United States: Delivery to all states across the U.S.

  • Please note that we currently do not support international shipping outside these two regions.

2. Shipping Methods and Fees

  • Vietnam: Free shipping for all orders.

  • United States: A flat shipping fee of USD 5 per order applies, plus 12% tax.

We partner with trusted logistics providers to guarantee fast and secure delivery.

3. Order Processing Time

  • Once your order is successfully placed, you will receive an immediate confirmation via email or phone.

  • Orders are processed within 1–2 business days (excluding weekends and public holidays).

4. Delivery Time

  • Vietnam: Estimated delivery time is 3–5 business days. Total time from order placement to delivery is 4–7 business days.

  • United States: Estimated delivery time is 3–9 business days. Total time from order placement to delivery is 4–11 business days.

Please note: Delivery times may vary depending on your location, weather conditions, and the schedules of our logistics partners.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email to check the delivery status online.

6. Shipping Limitations

  • Craftsbyhandvn currently supports shipping only within Vietnam and the United States.

  • We do not ship to other international destinations.

7. Lost or Damaged Goods

If your order is lost or damaged during transit, please contact us within 7 days of the delivery date at [email protected] for prompt assistance.

8. Change of Shipping Address

If you need to update your shipping address after placing an order, please contact us within 24 hours at [email protected].

9. Customer Support

For any questions regarding our shipping policy, please contact our customer service team:

Our support team is always ready to assist you!