Shipping Policy

Craftsbyhandvn is committed to fast and efficient delivery to our customers. Below is the detailed information about our shipping policy.

1. Delivery Areas

We offer nationwide shipping within Vietnam.

2. Shipping Methods and Fees

Flat shipping fee: 30,000 VND per order.

3. Order Processing Time

You will receive a notification via phone number or email once your order is successfully placed. Orders are processed within 1-2 business days.

4. Delivery Time

The estimated delivery time is 3-5 days, depending on the delivery location. Total time from order placement to delivery: 4-7 days.

5. Order Tracking

Once your order is shipped, you will receive a tracking code via email to check the delivery status.

6. Shipping Limitations

We only support shipping within Vietnam. We do not ship to P.O. Boxes, APO/FPO addresses, or international addresses.

7. Lost or Damaged Goods

If your order is lost or damaged during shipping, please contact us within 7 days from the delivery date via email at [email protected] for quick assistance.

8. Change of Shipping Address

If you need to update the shipping address after placing your order, please contact us within 24 hours via email at [email protected].

9. Customer Support

If you have any questions about our shipping policy, please contact our customer service team via email at [email protected] or phone at 0915 954 388.

Thank you for trusting and shopping at Craftsbyhandvn!