Returns & Refunds Policy

At Craftsbyhandvn, we are committed to customer satisfaction. If for any reason you are not completely satisfied with your order, we offer a free and hassle-free return and exchange policy for customers in both Vietnam and the United States.

1. Return and Exchange Conditions

  • Products can be returned or exchanged within 7 days from the delivery date.

  • Items must be unused, in original condition, and in their original packaging.

  • A receipt or proof of purchase is required to process any return or exchange.

  • All eligible orders qualify for free returns.

2. Products Not Eligible for Return or Exchange

  • Gift cards and final sale items are not eligible for return or exchange.

3. Refund Process

  • Refunds will be processed within 7 days after we receive and inspect the returned item.

  • Refunds are issued to the original payment method used at checkout.

  • Shipping fees are non-refundable unless the return is due to an error on Craftsbyhandvn‘s part.

4. Return and Exchange Instructions

For Customers in Vietnam

  1. Contact our customer service team via email at [email protected] or phone (+84) 915 954 388 to request a return or exchange.

  2. You will receive a confirmation email with the return shipping address in Vietnam.

  3. Send the product back using the courier service instructed in the confirmation email.

  4. Once we receive and inspect the item, your refund or exchange will be processed within 7 days.

For Customers in the United States

  1. Contact our customer service team via email at [email protected] or phone (+84) 915 954 388 to request a return or exchange.

  2. You will receive a confirmation email with the return shipping address in the U.S.

  3. Use the provided return label (if applicable) or ship the product back using the courier service instructed in the confirmation email.

  4. Once we receive and inspect the item, your refund or exchange will be processed within 7 days.

5. Faulty or Damaged Products

If you receive a faulty or damaged product, please contact us within 7 days of delivery. We will arrange a replacement or a full refund at no additional cost.

6. Exchange Policy

  • Exchanges are subject to stock availability.

  • To exchange an item, please follow the return process to send back the original product and then place a new order for the desired item.

7. Customer Support

For any questions or concerns regarding our return and exchange policy, please contact us:

Our customer service team is available to assist customers in both Vietnam and the United States.