Returns & Refunds Policy
Craftsbyhandvn is committed to customer satisfaction with every product. If you are not completely satisfied with your order, we offer an easy and free return and exchange policy.
1. Return and Exchange Conditions
- Products can be returned or exchanged within 7 days from the date of delivery.
- Products must be unused, in original condition, and in original packaging.
- A receipt or proof of purchase is required to process returns or exchanges.
- All orders are eligible for free returns.
2. Products Not Eligible for Return or Exchange
- Gift cards and final sale items are not eligible for return or exchange.
3. Refund Process
- Refunds will be processed within 7 days from the date we receive and inspect the returned product.
- The refund will be issued to the original payment method.
- Shipping fees are non-refundable unless the return is due to an error on Craftsbyhandvn‘s part.
4. How to Return or Exchange
- Contact our customer service team via email at [email protected] to request a return or exchange.
- Send the product to the address provided in the return confirmation email.
5. Faulty or Damaged Products
- If you receive a faulty or damaged product, please contact us within 7 days for a replacement or full refund.
6. Exchange Policy
- Exchanges are subject to stock availability.
- Please follow the return process to send back the old product and place a new order for the desired product.
7. Customer Support
- For any questions or concerns, please contact our customer service team via email at [email protected] or by phone at 0915 954 388.
Craftsbyhandvn sincerely thanks you for your trust and for shopping with us!